Add a note
Tool: oppex.incident.addNote
Adds a free-text note to one incident, so the rest of your team can see what you found or what you are trying. The note is saved under your name.
What you provide
| Input | Required | Description |
|---|---|---|
| Incident ID | Yes | The incident to add the note to. |
| Note | Yes | The text of the note. It cannot be empty. There is no length limit. |
Example prompts
- "Add a note to the Hyperdrive Failure incident: rerouting power from the deflector shields, back in 10 minutes."
- "Note on the checkout latency incident that the error rate dropped after the 14:30 rollback."
- "Summarize what we found in this conversation and add it as a note on incident cacgichh-efbg-jv3t1ufo."
Who can use it
Anyone who can see the incident, whatever their role. That is any incident the assistant could find for you with List all incidents.
Limits and errors
| Message | Meaning |
|---|---|
| "Notes text must not be empty" | The note was blank or contained only spaces. |
| Incident not found | No incident you can see has that ID. |
A note is not an RCA
Notes are not used as a root cause analysis. If your organization requires an RCA before resolving, record it with Resolve with an RCA.
What happens next
The note appears on the incident in Oppex with your name and the time. Adding a note does not create a timeline entry and does not send notifications.