Preferences Hierarchy
How Oppex settings are layered across organization, workspace, service, and personal levels, and which settings live at each level.
Organization Preferences
Sign-in methods, No-Op users, and the MCP server, which apply to your whole Oppex organization.
Workspace Preferences
Contact methods, time zone, acknowledge and snooze limits, automatic resolution, call recording, grouping window, and SLA thresholds for one workspace.
Personal Preferences
Your own profile, password, call voice, call recording opt-in, display time zone, and default workspace.
On-Call Emails
4 items