Receiving an Incident
8 items
Acknowledge
Acknowledge an incident to show you are working on it, and share progress in comments.
Snooze
Pause notifications and escalation for an incident assigned to you for a set time.
Mute
Resolve an incident and silence matching new incidents from the same source for up to 7 days.
Resolve
Resolve an incident once the problem is fixed, and record a root cause analysis.
Changing Service
Move an incident to another service, and understand how its escalation restarts.
Changing Severity
Change an incident's severity, and understand when escalation restarts.
Changing Priority
Change an incident's priority label for triage.
Escalate an Incident
4 items
Bulk Actions
6 items